Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. Please see below for more information on our return policy. Please see below for more information on our return policy.

Returns

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at This email address is being protected from spambots. You need JavaScript enabled to view it. to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Olstox Inc.
Attention: Returns
[RMA #]
Samora Machel Avenue
Harare
Zimbabwe

Please note:

• You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
• Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds & Exchanges

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow at least 14 days from the receipt of your item to process your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following goods cannot be returned or exchanged:

• Used and tempered goods.
• Pre-tested electrical goods.
• Goods expired in your possession.
• Sale goods.

If you have any further questions or comments, please contact us.